Terms of use and sale

1. Your contracting party

EVImport is operated by Driftly AS, organisation number 937 992 572, Solstrandvegen 20, 5200 Os, Norway. Driftly AS is your supplier and payee for subscriptions, accessories, parts, chargers and services purchased from EVImport. Contact support@evimport.no for orders, payments, complaints and cancellation.

2. Business customers and consumer interest

The dealer portal and these sales terms are for businesses. Users must be authorised to represent and bind their company. Free vehicle-interest registration by individuals is non-binding and is not a purchase, reservation or subscription. Any later consumer purchase from a dealer has its own agreement and mandatory consumer protections.

3. Separate vehicle purchase

Vehicle purchase money, including deposits, is paid directly between exporter and dealer under their agreement, not through EVImport checkout. EVImport is not the recipient, escrow holder or guarantor for that settlement. Verify the invoice and account against the vehicle contract.

Vehicle price, title, delivery terms, risk transfer, vehicle warranty and exporter obligations belong in that contract. Our services are separately ordered and priced. Document assistance or coordination does not make vehicle purchase money payable to us.

4. Our supplies and subcontractors

EVImport can supply accessories, parts, chargers, commission/intermediation services, freight, homologation and other agreed services. When sold by us, these remain our supplies even when subcontractors perform the work. Contact us about our delivery; subcontracting does not itself transfer our contractual responsibility to you.

Scope, specifications, expected delivery, price and relevant third-party conditions belong in the quotation or confirmation. Technical or homologation assistance is not a guarantee of regulatory approval unless expressly agreed. Public charges and disbursements must be specified; they are not automatically included.

5. Orders and prices

General listings and estimates are not final order confirmations. Price, availability, currency, taxes, delivery costs and reservations must be clarified before a binding order. A contract forms when a sufficiently specific offer is accepted or an order is confirmed. Specific written terms prevail over conflicting general terms.

A payment request must identify the supply, payee, amount, currency and tax treatment. Do not pay an unrecognised request. Changes to an agreed price require a contractual basis or fresh acceptance. Unresolved prices and exchange rates must be settled before payment.

6. Subscriptions

The subscription page states the applicable price, currency, features and trial before activation. A card-free trial does not automatically become paid. Paid access starts after the first confirmed payment. Monthly automatic renewal requires express agreement to the amount and recurrence.

Stop automatic renewal on the subscription page. Access normally continues through the paid period. Cancellation alone does not refund unused time in a started period, without a separate agreement or a valid remedy for defective service. Payment failure may restrict access after the paid period expires. A new or increased recurring amount requires appropriate notice and payment authority.

The mandate covers a fixed EUR 49 first payment and then monthly payments when the paid period ends. The next renewal date is shown on the subscription page. If the following month lacks the relevant day, its last day is used. The email address associated with the payment profile is used for subscription confirmations and payment notices. You can withdraw the mandate at any time by stopping automatic renewal on the subscription page, or contacting support@evimport.no if you cannot access it. Stop before the next charge; a completed charge is handled under the refund policy.

7. Paying EVImport

You pay EVImport / Driftly AS. Airwallex processes card payments and authorised renewals; it is not the seller of our supplies. You may be redirected to an Airwallex address for secure checkout and bank authentication. A return to the portal alone does not prove payment; verified transaction status and receipt are decisive.

Contact us with the reference for incorrect amounts, duplicate charges or missing confirmation. Do not send card numbers, CVC or authentication codes. Valid refunds are normally returned to the original payment method, subject to provider/bank processing time.

Send complaints, cancellations and return/refund requests to support@evimport.no with the order or payment reference, a description and the requested resolution. We assess the agreement, delivery status and evidence and provide a written explanation and next steps. Agree a return with us before sending goods back. Approved full or partial refunds are processed through Airwallex to the original payment method; card payments are not refunded in cash. Your bank’s currency conversion and fees may affect the amount on your statement.

8. Delivery and customer cooperation

Confirmed deadlines and destination follow the order. Provisional estimates may change because of missing documents, transport or regulatory processing. We inform you of significant changes and discuss next steps; delays do not automatically remove contractual obligations.

Provide accurate information, documents and necessary authority, check equipment suitability, and use qualified installation where required. Importer responsibilities, customs, taxes, insurance, inspections and registration must be allocated in the specific agreement.

9. Cancellation and defects

Order cancellation or amendment follows the agreement and delivery progress. Any claimed costs must have a stated contractual basis and be documented. Business purchases do not carry a general consumer cooling-off right. Separate return arrangements require agreement.

Inspect deliveries and report defects within a reasonable time with order number, description and evidence. Repair, replacement, reduction, termination or compensation depends on the contract and applicable law. Warranties may supplement defect rights. Direct claims about our supplies to us and claims under the vehicle purchase to the vehicle contracting party.

10. Accounts and content

Use personal accounts, protect credentials, report suspected misuse and keep company access current. Do not bypass access controls, upload unlawful content or malware, or misuse other customers’ data. Access may be restricted for security risks or material breach, with notice where appropriate.

You must have the right to upload documents for the stated purpose. You retain your content rights and permit processing needed for delivery. Reuse of catalogue text, images and portal content requires permission or another lawful basis. Check translations and automatic extracts against originals for material decisions.

11. Responsibility and disputes

Responsibility follows the specific contract and applicable law. These terms do not generally exclude our responsibility for our supplies or subcontractors. Events outside a party’s control require individual assessment, notice and reasonable mitigation.

Material changes to ongoing terms require advance notice; publication does not retroactively change accepted orders. The privacy notice is not blanket consent. Norwegian law applies subject to mandatory rules. We first seek resolution through dialogue; unresolved disputes may be brought before a competent court under applicable rules.